Support
Contact us
Email flatstick@otchealth.app. A real person reads it. Include your handle and, if you are reporting a scoring problem, the date of the round and the game format so we can reproduce it.
Common questions
Does Flatstick take my money or pay people for me?
No. Flatstick tracks bets and does the math. Settling up happens directly between you and the other player in your own payment app. We never hold or move funds.
A total looks wrong.
Check the game format and handicap allowance set for the round first, since those change the result. If it still looks wrong, email us the round date, the format, and what you expected. Scoring corrections are treated as defects and we want to know.
How do I delete my account?
Request deletion from the Profile screen in the app, or email us. What is removed and what is retained is described in the Privacy Policy. Deleting your account does not cancel App Store billing, which you manage in your Apple subscription settings.
How do I cancel a subscription?
Subscriptions are billed by Apple, so cancel in your Apple subscription settings. We cannot cancel or refund an App Store subscription for you.
I found a bug or my scores did not sync.
Flatstick queues scores entered without signal and sends them when you are back online. If a score has not appeared for another player after you regained signal, email us with the round and roughly when you entered it.